Shipping Information:

DOMESTIC ORDER SHIPPING AND TAXES -- THE 50 UNITED STATES, PUERTO RICO, GUAM, AND US VIRGIN ISLANDS

We normally ship our packages within 2-5 business days of receiving the order. Please allow 5-7 business days for your order to arrive; however, we reserve the right to hold an order if an item is out of stock and expected back in stock in approx. 5-90 days. In the case of out of stock items, we will notify customers via e-mails and give them the option of substitution, wait, or order cancellation and the time of the items would be restocked which may take up to 90 days. Orders may delay during some particular periods such as shows and peak/holiday seasons. In case of customers want to wait for delayed items, we will ship them as soon as they are restocked which may take up to 90 days depending on the item, season and custom. Your patience is appreciated.

INTERNATIONAL ORDERS

We will ship anywhere in the world. For international wholesale orders, the shipping cost may vary. We will send customer an invoice with the total price and calculated S&H cost for wholesale international order.

WHOLESALE AND OTHER SPECIAL ORDERS

All wholesale customers will receive discount for ordering items. Minimum order of wholesale is $300. For more information or questions, please e-mail support[at]bostonminiatures.com. Wholesale orders can be made online at 40% with special code at checkout page of this website. To purchase wholesale, please shop at $500 and then apply special code at the checkout page to get 40% off for wholesale order.
How to make wholesale order:
1. You can purchase online by applying your wholesale customer code that's provided to you after you open and account with us and when we received a copy of your legal Tax ID/Business License.

2. We prefer online wholesale purchase for fast process. Wholesale customers may choose to order via e-mail. In this case, customers will receive e-invoice via PayPal with the total + S&H and then customers make a payment via PayPal. We will send wholesale customer an invoice with additional S&H cost***
Please allow us up to 2- 3 weeks to receive and process your order. Some items you order may require more time for artisans to handcraft. We will notify you via e-mail if items you ordered will be delay for artisans to handcraft.Minimum purchase of $300 is required for wholesale order. We accept COD only.
Shipping for wholesale orders: We ship out wholesale orders worldwide. Shipping and handling cost may vary according to the location of the customers. Customers are responsible for import tax and custom duty. We will calculate the exact amount from shipping rate of selected carrier service. For shipping rates info., please contact us.

3. Payment Method: We accept debit/credit card (Visa, Master Card, Amex and Discovery), PayPal, E-invoice, E-check, money request via PayPal and money order. We do not accept any personal check at this time.


To Purchase with money order, please see the following

• E-mail us at sales@bostonminiatures.com the items with items# and quantity you would like
• Once we receive your order via e-mail, we will e-mail you the complete total(total + S&H)
• Mail your money order with the total amount (total + S&H)to

Boston Miniatures
8 Oak Avenue
North Reading, MA 01864
• Once we receive your money order, we ship your order and e-mail you tracking#.

4. We ship out wholesale orders as soon as your payment of the transaction is complete. We will notify wholesale customers via e-mail , phone, fax or mail as soon as we ship your orders.

5. To return your items, you must notify us within 14 days for authorization before returning the items Returned items must be in resaleable condition.

6. Prices are subject to change without notice and items may be discontinued at any time.

Please contact sales[at]bostonminiatures.com

Refund, Returns and Cancellation Policies:

Your satisfaction is guaranteed or you get a full refund! No Questions asked! In the event you receive items that were what you did not expect, needed, or items are damaged we will except returns under the following conditions:

1. All returns must be within 30 days of date the order was placed.

2. All Items must be in resaleable condition, including the original packaging.

3. Damaged items will be replaced with same or similar items only.

4. All returns must be sent back in packaging that prevents damage to the items.

5. Customer is responsible for all shipping costs to return items in the case of customer changing his/her mind. We're responsible for return shipping cost the case of damaged item.

6.Closeout or clearance merchandises will not be eligible for a refund. Credits for your next purchase will be applied.

7. Exchanges are not accepted. Replacements will only be made for damaged or incorrectly shipped merchandise.

8. To receive a refund on the matching set items, customer must return the entire package of the whole set.

Frequently Asked Questions:

How can customers check their orders?

Answer: Customers can check their order status via e-mail that we sent out to track their order and shipping.

How can customers contact us for immediate questions?

Answer: By email:

For billing info., order status, refund, please contact

admin[at]bostonminiatures.com

For products info., please contact

admin[at]bostonminiatures.com

For general info., please contact

support[at]bostonminiatures.com

For wholesale orders and special orders, please contact

sales[at]bostonminiatures.com

By standard mail:

Boston Miniatures

8 Oak Avenue

North Reading, MA 01864

USA

What shipping options do we offer?

Answer: For retail orders via our webiste, we ship our products with USPS or UPS. We normally ship via USPS because they ship to P.O. Box address and Saturdays. Peak holiday seasons, some orders may be shipped via UPS. Customers can e-mail us for their different preferred carrier service.